Feeler the basic elements of Tourism & Hotel Industry with Bharathiar University

In tourism & hotel industry the key sector that is an essential part of it is the management of accommodation department without which it can’t be successful. As people apart from the tourist location primarily relies on the type of services they are getting from the hotel department and they seek to always demand lavishing services.

The main elements and responsibilities of accommodation department are as follows:

Housekeeping (PMS and Its Management)

The Property Management System (PMS) is a computerized system used by the hotel to manage its room revenue, room rates, reservations and room assignments, guests histories, accounting information, as well as other selected guest service and management information functions.

The PMS keeps a record of who is coming to the hotel, what they spend on when they are there, and their form of payment upon departure. 

Features include: 

• Guest’s tracker features.

• Reservations features.

• Group features.

• Guest ledger/Folio billing.

• City ledger/Direct billing.

• Night audit reporting.

• History reporting.

PMS is therefore crucial to the smooth operation in the entire hotel. 

Reservation Management: management of guest’s reservation could be easily done by two methods:

Reservation type:

• Rooms and services are sold primarily through front office and its staff for individuals.

• Rooms and services are sold primarily through sales and marketing department and given to the front office for recording and servicing for a group of people.

Delivery method:

• Global distribution systems are used by travel agents worldwide.

• Franchise toll-free numbers are the significant source of transient room reservations.

• Internet helps to maintain the accuracy of current information on Web site.

Management of Guest Services: The front office is solely held responsible for management of a variety of guest’s services.

Some of these are:

• Managing airport and other mode of transportation services.

• Parking cars.

• Managing and handling luggage of the travelers.

• Providing directions to local attractions to the travelers.

• Making restaurant reservations for travelers.

Billing to folio: 

• Making the detailed list of guest’s room charges as well as other charges authorized by the guest or legally imposed by the hotel.

• Appropriate and affordable guest charges incurred are posted to the appropriate guest’s folio.

At front desk check-in:

• Handling guest check-in by presenting guest on the desk for registration process.

• Making available of special check-in areas in context to depending upon level of service and priority of guests.

At self check-in, system should allow staff to:

• Verifying and document identification of guest to who room is rented.

• Assigning guests, whenever possible, to requested room type.

• Assure that assigned room status is clean and vacant.

• Confirm guest’s departure date, prior before issuing room keys.

• Securing acceptable form of payment from guest.

Night audit function:

• Posting appropriate room tax and tax rates to guest folio.

• Verification of accurate room status (in PMS) of all rooms.

• Posting all necessary adjustments and allowances to guest folios.

• Verification that all legitimate, non-room charges have been posted, throughout the day, to proper guest folio.

• Monitoring guest account balances.

• Balancing and reconciling front desks cash bank.

• Updating and backing up electronic data maintained by front office.

Settlement of guest’s bill:

• First starts with confirmation of guest’s identity

• Keeping a check for late faxes or messages not being delivered to the guests.

• Returning guest belongings in hotels safety deposit boxes.

• Posting any final charges to the guests.

• Facilitating copy of folio for guest’s inspection.

• Processing guest’s payment services.

• Re-booking of guest for a future stay in terms of selling opportunity.

Data Management:

• Confirmation that name on credit card matches that of individual presenting the card for payment.

• Examination of card for any signs of alteration or suspicion.

• Confirmation that card has not expired of the guests in advance.

• Comparison of signature on card with signature by guest paying with that card in order to avoid further implications.

• Documentation usually initialing by employee processing the charge.

Rooms Cleaning and Maintenance

• Providing perfectly cleaned rooms is one of the top priorities for the housekeeping department. It holds the communication role in relaying room status information to front-desk staff and room-maintenance issues to engineering and maintenance department.

Rooms Status Updates: In a hotel, room are assigned to travelers and customer only when:

• When the rooms are properly cleaned by the housekeeping department.

• It has been verified as clean by a second member of housekeeping.

• The room’s status has been successfully reported to the front desk.

About Bharathiar University:

For a successful applicant to start a career in tours and travel industry, it becomes crucial to understand all the functions and responsibilities of each element equally associated with it. Only a qualified educational institute could facilitate and fulfill such services by providing with the in-depth knowledge about the respected field. 

The Bharathiar University established at Coimbatore by the Government of Tamilnadu, offers 2 years Online MBA management program in Tourism & Hotel Management. This management program has been introduced for applicants seeking to enhance their hostility in management as well as travel industry.

Bharathiar University in collaboration with Jaro Education facilitates this management program which is customized for working professionals, students & entrepreneurs to develop key leadership skills and other qualities.

Applicants from tourism and management background would be taught all the basic aspects of hotel management industry while those coming from other background would be equally inducted and trained in management practices. 

Key features of Bharathiar University are:

• Video lectures – Jaro Education provides with video lectures for common subjects in 1st year and few specializations in 2nd year, this helps the candidate to foster critical thinking and intellectual exploration ability.

• Industry speakers –provides online guest lectures by eminent corporate dignitaries that provide insight about changing needs of business & bridges gap between academics and industry requirements.

• Student placement service – Exclusive career job melas are conducted at Bharathiar University for Distance Education students. It also provides placement assistance to students.

• Study Material & Books –study material and other reference books would be provided to the students.

Bharathiar University is dedicated to produce outstanding tourism managers and tourist operators with an enhanced horizon of knowledge, analytical ability, team building experience and critical interpersonal skills required for the particular field. For best online management programmes from Bharathiar University click here:
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